Shipping policy
Shipping Policy
Every Artreestry piece is hand-packed with care and shipped with full tracking. Here is everything you need to know about how your order travels from our workshop to your door.
Handling & Processing Time
Because every Artreestry product is hand-carved and hand-finished from natural marble, each order receives individual attention before it leaves our workshop. Our standard handling time is 2–4 business days.
During this period, your item is:
- Inspected for quality — every surface, edge, and finish is checked
- Cleaned and polished to our premium standard
- Packed with protective foam and custom-fit packaging to prevent transit damage
- Photographed and documented for your order record
⏱ Orders placed on weekends or US public holidays begin processing the next business day. For urgent orders or gifts, contact us at info@artreestry.com and we will do our best to expedite.
Delivery Times by Destination
| Destination | Handling | Transit | Total (Est.) | Free Shipping |
|---|---|---|---|---|
| 🇺🇸 United States | 2–4 days | 4–7 days | 6–11 business days | ✅ Orders over $100 |
| 🇦🇺 Australia | 2–4 days | 6–10 days | 8–14 business days | ✅ Orders over $100 |
| 🇬🇧 United Kingdom | 2–4 days | 5–9 days | 7–13 business days | ✅ Orders over $100 |
| 🇨🇦 Canada | 2–4 days | 5–9 days | 7–13 business days | ✅ Orders over $100 |
| 🌍 Rest of World | 2–4 days | 7–14 days | 9–18 business days | ✅ Orders over $100 |
📌 Delivery estimates may vary during peak seasons (Nov–Jan) or due to customs processing. All timelines are in business days.
Our Courier Partners
We partner exclusively with premium international courier services to ensure your handcrafted marble pieces are handled with the care they deserve. Your order may ship via:
The carrier is selected based on your delivery address and the weight of your order. We always choose the option that provides the fastest and most reliable delivery to your location.
Order Tracking
Once dispatched, you will receive a shipping confirmation email with your tracking number within 24–48 hours. You can use this to monitor your parcel on the carrier's website.
- Tracking is provided on every single order — domestic and international
- Tracking updates may take up to 24 hours to appear after dispatch
- If you haven't received a tracking email within 5 business days, please contact us
📧 Email us at info@artreestry.com — we respond within 24 hours.
International Customs & Duties
Artreestry ships worldwide and declares all shipments accurately as required by international law.
- Import duties and taxes are the responsibility of the recipient and vary by country
- Customs processing times are outside our control and may add to your delivery estimate
- We declare all goods at their true value — we cannot under-declare for customs purposes
- Most orders to the USA and Australia clear customs without delays
🌐 If you are unsure about import duties in your country, we recommend contacting your local customs authority before ordering. Questions? info@artreestry.com
Damaged or Defective Items
We pack every marble piece with exceptional care using protective foam inserts and reinforced outer packaging. In the rare event your order arrives damaged:
- Contact us at info@artreestry.com within 4 days of delivery
- Include your order number, a description of the damage, and clear photographs
- We will arrange a free replacement or full refund — whichever you prefer
- You will not be required to return the damaged item in most cases
Our team responds within 24 hours. Customer satisfaction is our absolute priority.
Shipping FAQs
Does Artreestry really ship worldwide?
Yes. We ship to the USA, Australia, the United Kingdom, Canada, and most countries worldwide. If you are unsure whether we ship to your location, email us and we will confirm within 24 hours.
When does the free shipping threshold apply?
Free shipping is automatically applied to all orders with a cart value of $100 USD or more — worldwide, no code required.
Can I change my delivery address after ordering?
Address changes can be accommodated if the order has not yet been dispatched. Email us immediately at info@artreestry.com with your order number and the correct address.
What if my parcel is lost in transit?
If tracking shows no movement for 10+ business days, contact us and we will investigate with the carrier. If confirmed lost, we will send a replacement or issue a full refund.
Do you offer express or overnight shipping?
Express options may be available on select orders. Please contact us before placing your order at info@artreestry.com and we will advise on availability and any additional costs.
Is it safe to ship marble products internationally?
Absolutely. We have shipped thousands of handcrafted marble pieces worldwide. Each item is individually foam-wrapped and placed in reinforced packaging specifically designed for heavy, fragile natural stone products.