Privacy Policy

1. Overview & Our Commitment

At Artreestry, we craft handmade marble homeware — and we take the same care with your personal data as we do with every piece of natural stone we work with. This Privacy Policy applies to all personal information collected through our website at artreestry.com, related sub-pages, and any associated communications, including order confirmations and marketing emails.

By visiting artreestry.com, creating an account, or placing an order, you consent to the data practices described in this policy. If you do not agree, please refrain from using our website.

2. Information We Collect

We collect information in two primary ways: information you provide to us directly, and information collected automatically when you visit our store.

Information You Provide Directly

• Contact Information: Your name, email address, phone number, and mailing/shipping address when you create an account or place an order.
• Order Information: Details about products purchased, order history, billing address, and payment method type (we do not store full card numbers — see Payment Security below).
• Account Information: Username and password if you create a customer account with us.
• Communications: Messages, enquiries, or feedback you send us via email or our contact form.
• Marketing Preferences: Your subscription status and communication preferences if you sign up for our newsletter or promotional emails.

Information Collected Automatically

• Device & Browser Data: IP address, browser type and version, operating system, device type, and screen resolution.
• Usage Data: Pages visited, time spent on each page, referring URLs, products viewed, items added to cart, and search queries made on our site.
• Location Data: Approximate geographic location inferred from your IP address (country/region level only — we do not track precise GPS location).
• Cookies & Tracking: Session identifiers, persistent preference cookies, and analytics pixels. See Section 5 for full details.

3. How We Use Your Information

We use the information we collect for the following purposes, all of which are necessary to operate our business and serve you:

• Order Fulfilment: Processing your purchase, coordinating delivery, sending shipping confirmations and tracking updates.
• Customer Support: Responding to your enquiries, handling returns, and resolving any issues with your order.
• Account Management: Creating and maintaining your customer account, enabling order history access, and saving your preferences.
• Payment Processing: Securely processing transactions through our payment provider (Shopify Payments). We do not handle raw card data.
• Marketing Communications: Sending you promotional emails, new product announcements, and exclusive offers — but only where you have opted in or where permitted by law. You may unsubscribe at any time.
• Site Improvement: Analysing usage patterns to improve our product listings, navigation, and overall shopping experience.
• Legal Compliance: Meeting our obligations under applicable laws, including tax records, fraud prevention, and consumer protection regulations.
• Security: Detecting and preventing fraudulent transactions, abuse, and unauthorised access to our systems.

4. Sharing & Disclosure

We share your information only with trusted parties who help us operate our business. We do not sell your personal data. Your information may be shared with:

Service Providers We Work With

• Shopify Inc.: Our e-commerce platform, which hosts our store, processes payments, and manages order data. Shopify's own privacy policy governs their handling of this data.
• Payment Processors: Stripe, PayPal, and Afterpay (as applicable) for secure transaction processing. These providers operate under their own PCI-compliant security frameworks.
• Shipping & Logistics Carriers: We share your name and shipping address with our delivery partners (e.g. USPS, FedEx, Australia Post, DHL) to fulfil your order.
• Email Marketing Platforms: Klaviyo or similar, used to deliver order confirmations and marketing emails (only where you have opted in).
• Analytics Services: Google Analytics (anonymised usage data) to help us understand how customers interact with our store.

Legal Disclosure

We may disclose your information if required to do so by law, court order, or governmental authority, or if we believe in good faith that such disclosure is necessary to protect our rights, prevent fraud, or protect the safety of our customers or the public.

Business Transfer

In the event of a merger, acquisition, or sale of all or part of our business, customer data may be transferred to the acquiring entity. You will be notified via email and/or a prominent notice on our website prior to any such transfer.

5. Cookies & Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience, remember your preferences, and analyse site performance.

Types of Cookies We Use

Managing Cookies

You can control and manage cookies through your browser settings. Most browsers allow you to refuse new cookies, delete existing cookies, or be notified when a cookie is set. Please note that disabling certain cookies may affect the functionality of our store — for example, your shopping cart may not persist between visits.

For more information on managing cookies, visit www.allaboutcookies.org.

6. Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes described in this policy, unless a longer retention period is required by law.

• Order Records: Retained for a minimum of 7 years to comply with financial and tax record-keeping obligations.
• Customer Accounts: Retained for as long as your account is active, plus a reasonable period following account closure.
• Marketing Data: Retained until you unsubscribe or withdraw consent. You may opt out at any time.
• Support Communications: Retained for up to 3 years to maintain a history of customer service interactions.
• Analytics Data: Anonymised aggregated data may be retained indefinitely for business analysis.

When data is no longer needed, it is securely deleted or anonymised.

7. Your Privacy Rights

Depending on where you are located, you may have the following rights regarding your personal data. We honour these rights for all customers, regardless of jurisdiction.

To exercise any of these rights, please email us at info@artreestry.com with your name, email address, and a description of your request. We will respond within 30 days. We may need to verify your identity before processing the request.

8. Data Security

We take the security of your personal information seriously. Our website is hosted on Shopify, which maintains industry-leading security infrastructure including:

• SSL/TLS Encryption: All data transmitted between your browser and our store is encrypted using 256-bit SSL.
• PCI DSS Compliance: Payment card processing meets Payment Card Industry Data Security Standards. We never store raw card numbers on our servers.
• Secure Access Controls: Access to customer data within our organisation is limited to staff who need it to perform their duties.
• Regular Security Monitoring: Shopify's platform continuously monitors for suspicious activity and security vulnerabilities.

While we take every reasonable precaution, no method of data transmission over the internet is 100% secure. If you suspect any unauthorised access to your account, please contact us immediately at info@artreestry.com.

9. Third-Party Links & Services

Our website may contain links to third-party websites, social media platforms (Instagram, Facebook), or our Etsy shop at ArtreestryLLC on Etsy. These external sites operate under their own privacy policies, and Artreestry has no control over or responsibility for their data practices.

We encourage you to review the privacy policy of any third-party site you visit. Artreestry is not responsible for the content, security, or privacy practices of external websites.

10. Children's Privacy

Our website and services are not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe your child has provided us with personal information without your consent, please contact us immediately at info@artreestry.com and we will take prompt steps to delete that information from our records.

11. International Customers

Artreestry ships to customers in the United States, Australia, and worldwide. If you are visiting our store from outside the United States, please be aware that your information may be transferred to, stored, and processed in the United States, where our servers are located.

By using our website, you consent to the transfer of your information to the United States and other countries, which may have different data protection laws than your country of residence. We take appropriate safeguards to ensure your data receives an adequate level of protection.

California Residents (CCPA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information we collect, the right to delete your information, and the right to opt out of the sale of personal information. We do not sell personal information. To exercise your CCPA rights, contact us at info@artreestry.com.

Australian Customers (Privacy Act 1988)

Australian customers are entitled to protection under the Australian Privacy Act 1988 and the Australian Privacy Principles (APPs). You may access, correct, or complain about our handling of your personal data by contacting us at info@artreestry.com. If your complaint is not resolved to your satisfaction, you may contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

European Customers (GDPR)

If you are located in the European Economic Area (EEA), you have rights under the General Data Protection Regulation (GDPR). Our lawful bases for processing your data include contract performance (order fulfilment), legitimate interests (fraud prevention, site analytics), and consent (marketing communications). To exercise your GDPR rights, please contact us at info@artreestry.com.

12. Updates to This Policy

We reserve the right to update or modify this Privacy Policy at any time to reflect changes in our practices, technology, legal requirements, or for any other reason. When we make material changes, we will:

• Update the "Effective Date" at the top of this page
• Post the revised policy on this page
• Notify you by email if the change is significant and you have an account with us

We encourage you to review this policy periodically. Your continued use of artreestry.com after any changes constitutes your acceptance of the revised Privacy Policy.

13. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the way we handle your personal data, please don't hesitate to reach out:

• 📧 Email: info@artreestry.com
• 🌐 Website: www.artreestry.com
• 🛍️ Etsy Shop: ArtreestryLLC on Etsy

We aim to respond to all privacy-related enquiries within 2 business days (Monday–Friday).