Shipping Policy

Because every Artreestry product is hand-carved and hand-finished from natural marble, each order receives individual attention before it leaves our workshop. Our standard handling time is 2–4 business days.

During this period, your item is:

• Inspected for quality — every surface, edge, and finish is checked
• Cleaned and polished to our premium standard
• Packed with protective foam and custom-fit packaging to prevent transit damage
• Photographed and documented for your order record

Destination	Handling	Transit	Total (Est.)	Free Shipping
🇺🇸 United States	2–4 days	4–7 days	6–11 business days	✅ Orders over $100
🇦🇺 Australia	2–4 days	6–10 days	8–14 business days	✅ Orders over $100
🇬🇧 United Kingdom	2–4 days	5–9 days	7–13 business days	✅ Orders over $100
🇨🇦 Canada	2–4 days	5–9 days	7–13 business days	✅ Orders over $100
🌍 Rest of World	2–4 days	7–14 days	9–18 business days	✅ Orders over $100

We partner exclusively with premium international courier services to ensure your handcrafted marble pieces are handled with the care they deserve. Your order may ship via:

The carrier is selected based on your delivery address and the weight of your order. We always choose the option that provides the fastest and most reliable delivery to your location.

Once dispatched, you will receive a shipping confirmation email with your tracking number within 24–48 hours. You can use this to monitor your parcel on the carrier's website.

• Tracking is provided on every single order — domestic and international
• Tracking updates may take up to 24 hours to appear after dispatch
• If you haven't received a tracking email within 5 business days, please contact us

📧 Email us at info@artreestry.com — we respond within 24 hours.

Artreestry ships worldwide and declares all shipments accurately as required by international law.

• Import duties and taxes are the responsibility of the recipient and vary by country
• Customs processing times are outside our control and may add to your delivery estimate
• We declare all goods at their true value — we cannot under-declare for customs purposes
• Most orders to the USA and Australia clear customs without delays

We pack every marble piece with exceptional care using protective foam inserts and reinforced outer packaging. In the rare event your order arrives damaged:

• Contact us at info@artreestry.com within 4 days of delivery
• Include your order number, a description of the damage, and clear photographs
• We will arrange a free replacement or full refund — whichever you prefer
• You will not be required to return the damaged item in most cases

Our team responds within 24 hours. Customer satisfaction is our absolute priority.